Craxylonshuz

Return Policy

This Return and Refund Policy ("Policy") describes in detail the terms and conditions under which Craxylonshuz ("we," "us," or "our") accepts returns and provides refunds or exchanges for our wellness guides and related products (the "Products") purchased through our website at craxylonshuz.world or through direct enquiry (e.g. by email or phone). We aim to handle all return and refund requests fairly, transparently, and in accordance with the Consumer Guarantees Act 1993 (New Zealand) and other applicable consumer protection law, as well as our business practices. Please read this Policy carefully before making a purchase.

Definitions

In this Policy, "Products" means any wellness guides, digital or physical materials, or resources we offer for sale, including but not limited to the Stress and Hormones Guide, the Mindfulness Starter Pack, and the Daily Balance Workbook. "Physical Product" means a Product delivered in tangible form (e.g. printed book or workbook). "Digital Product" means a Product delivered in electronic form (e.g. downloadable PDF, access to online content). "You" and "your" refer to the purchaser or the person requesting a return or refund. "Order" means a confirmed purchase of one or more Products from us.

Scope

This Policy applies to all purchases of our Products made through our website at craxylonshuz.world or through direct enquiry (e.g. contact form, email, or phone), whether the Product is delivered in digital or physical format. It applies to individual consumers and, where relevant, to business purchasers. It does not apply to services (e.g. one-on-one consultation, coaching, or support sessions) unless otherwise agreed in writing. By placing an order for our Products, you agree to this Return Policy. Our Terms of Use and Privacy Policy also apply to all purchases and to any personal data we process in connection with returns and refunds.

Products Covered

This Policy covers all Products we currently offer or may offer in the future, including but not limited to: (a) the Stress and Hormones Guide, an in-depth guide on how chronic stress affects the endocrine system and practical steps to support balance; (b) the Mindfulness Starter Pack, structured exercises and routines to build a daily mindfulness practice for stress relief; and (c) the Daily Balance Workbook, weekly prompts and trackers to support sleep, movement, and relaxation habits. Each of these may be available in digital form (e.g. PDF download), physical form (e.g. printed booklet or workbook), or both. The same return and refund principles apply unless we expressly state otherwise for a specific Product or promotion.

Eligibility for Returns and Refunds

You may be eligible for a return, refund, or replacement in the following circumstances:

Timeframes for Requesting a Return or Refund

You should contact us as soon as reasonably practicable after you discover a fault, non-delivery, or incorrect delivery. For faulty or defective Products, we may accept returns or refund requests within a reasonable period (typically within 30 days of receipt, or longer where the fault could not reasonably have been discovered earlier). For change-of-mind returns of physical Products, you must contact us within 14 days of receipt. For non-delivery or wrong delivery, please contact us within 14 days of the expected delivery date or of receipt of the wrong item. We may consider requests outside these timeframes on a case-by-case basis but are not obligated to do so except where required by law (e.g. under the Consumer Guarantees Act).

How to Request a Return or Refund

To request a return or refund, you must contact us using the details on our Contact page (by email, contact form, or phone). Please include: your full name; the email address and, if applicable, the postal address used for the order; the order reference, invoice number, or date of purchase (if available); a clear description of the issue (e.g. defective item, non-delivery, wrong Product, change of mind); and, for physical returns, your preferred return address. For faulty or defective Products, we may ask you to provide photographs or other evidence. We will acknowledge your request and respond within a reasonable time (typically within 5 to 10 business days). If your return is approved, we will provide instructions for returning physical Products, including the return address and any reference number to include. Do not send physical Products back without our prior approval and return instructions; otherwise we may not be able to identify or process your return, and we may not be liable for Products lost in transit.

Return of Physical Products

If we approve a return of a physical Product, you must send it back to the address we provide, in its original packaging (or equivalent protective packaging) and in resalable condition. You are responsible for the cost of return shipping unless we have agreed otherwise (e.g. in the case of a faulty, defective, or incorrect Product, where we will typically cover return shipping). We strongly recommend using a trackable and insured delivery method so that you can prove that the Product was sent and received. We are not responsible for Products lost or damaged in transit until they are received by us. Once we receive and inspect the returned Product, we will notify you of the approval or rejection of your refund. If approved, we will process the refund within a reasonable time (typically within 14 days of receipt of the returned Product). If we reject the refund (e.g. because the Product is not in resalable condition), we may return the Product to you at your cost or dispose of it in accordance with our procedures; we will notify you of our decision.

Refund Method and Timing

Refunds will be made using the same payment method you used for the original purchase (e.g. same credit or debit card, or same bank account for direct transfer), unless we agree otherwise in writing. For payments made by credit or debit card, refunds may take 5 to 10 business days (or longer depending on your financial institution) to appear on your statement. We will not charge any refund processing fees unless expressly stated in this Policy (e.g. restocking fees for change-of-mind returns). If you have not received your refund within the expected time (e.g. 14 days after we confirmed the refund), please contact us and we will investigate and follow up with the payment processor or bank as needed. We are not responsible for delays caused by your financial institution.

Partial Refunds

In some circumstances we may offer a partial refund rather than a full refund. For example: (a) where a physical Product is returned in used or damaged condition and we accept the return subject to a restocking fee; (b) where only part of an order is faulty or incorrect and we refund only that part; or (c) where you have used or consumed part of a Product (e.g. a bundle) and we agree to refund the unused portion. We will inform you in advance if a partial refund applies and will explain the calculation. Your statutory rights to a full refund or replacement for faulty goods are not affected where the law requires a full remedy.

Exchanges

If you wish to exchange a Product for another Product (e.g. a different guide from our range), please contact us. We will treat eligible exchanges in line with this Return Policy. For physical Products, you may be asked to return the original Product in resalable condition before we send the replacement; we will provide return instructions. For digital Products, we may arrange the exchange without a physical return. Any price difference between the original and the replacement Product may be charged or refunded as applicable. Exchanges are subject to availability. We do not guarantee that we will offer exchanges in all cases; our decision is final.

Cancellation Before Shipment or Delivery

If you wish to cancel your order before the Product has been shipped (for physical Products) or before access has been granted or the digital Product has been sent (for digital Products), please contact us as soon as possible. If we have not yet processed or dispatched your order, we will cancel it and refund the full amount you paid. If we have already dispatched a physical Product or granted access to a digital Product, the cancellation will be treated as a return or refund request under the relevant section of this Policy (e.g. change of mind for physical Products, or the digital Product rules for digital Products).

Consumer Rights

Nothing in this Return Policy limits or excludes your rights under the Consumer Guarantees Act 1993 (New Zealand) or other applicable consumer protection laws. If you are a "consumer" under such laws, you may have statutory rights to a remedy (e.g. repair, replacement, or refund) where goods or services fail to meet a consumer guarantee (e.g. acceptable quality, fitness for purpose, or correspondence with description). Our Policy is intended to work alongside those rights and, where we offer more than the law requires (e.g. change-of-mind returns for physical Products), that is a goodwill gesture. Where the law requires a particular remedy, we will comply. For more information about your consumer rights in New Zealand, visit the Consumer Protection website (www.consumerprotection.govt.nz) or contact the Ministry of Business, Innovation and Employment or the Disputes Tribunal as appropriate.

Disputes

If you are not satisfied with our response to your return or refund request, you may contact us again to ask for a review. We will endeavour to resolve the dispute fairly. If we cannot resolve it, you may have the right to refer the matter to the Disputes Tribunal (for claims within its jurisdiction) or to another dispute resolution body or court as permitted by law. Any such proceedings shall be subject to the laws of New Zealand.

Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our practices, our Products, or the law. The updated Policy will be posted on this page with a revised effective or "last updated" date. Changes will not affect returns or refunds for orders placed before the change, except where the change is favourable to you or where required by law. We encourage you to review this Policy periodically. Your continued purchases after the effective date of the updated Policy constitute acceptance of the updated Policy for new orders.

Contact Us

For any questions about returns or refunds, or to submit a return or refund request, please contact us via the details on our Contact page. We will do our best to resolve your request promptly and fairly and in accordance with this Policy and applicable law.